In one paragraph
Hi, I’m Xander, a service designer who thrives in complex environments. With an energetic and structured approach, I bring together diverse perspectives to create clarity, alignment, and momentum. Drawing on experience across manufacturing, construction, academia, startups, and higher education, I help teams and organisations turn ambiguity into decisions.
Personality
I ask a lot of questions to better understand people and challenges.
I break down complex challenges into parts before solving for the whole.
I bring humor and energy to my work every day.
I rely on the expertise of others and respect everyone’s input and contributions.
I always assume people have good intentions and do the best they can.
Design principles
Democracy
Everybody deserves to be heard, and every perspective has equal value.
Collaboration
The best outcomes emerge when people with diverse perspectives come together.
Action
Good design evolves through testing, learning, and moving ideas forward.
Skills
Understanding people & systems
- User research
- Contextual inquiry
- Survey research
- Insights synthesis
- Systems mapping
Designing service experiences
- User personas
- Journey mapping
- Service blueprinting
- Prototyping
- DVF assessment
Aligning & activating stakeholders
- Workshop facilitation
- Navigating organisational complexity
- Strategic communication
Facilitating agile delivery
- Design sprints
- Agile / Scrum
- User stories
- Acceptance criteria (Gherkin style)
- Backlog grooming
Works in
Miro
Figma
draw.io
Qualtrics
Jira
V0
Claude
PowerPoint
Excel