About me
How I think, work, and collaborate
An overview of my design practice, principles, motivations, and tools.
Bio
Hi, I'm Xander, a service designer who thrives in complex environments. With an energetic and structured approach, I bring together diverse perspectives to create clarity, alignment, and momentum. Drawing on experience across manufacturing, construction, academia, startups, and higher education, I help teams and organisations turn ambiguity into decisions.
Design principles
Democracy
Everybody deserves to be heard, and every perspective has equal value.
Collaboration
The best outcomes emerge when people with diverse perspectives come together.
Action
Good design evolves through testing, learning, and moving ideas forward.
Personality
Curiosity
Structuredness
Energy
Collaboration
Emotional sensitivity
Motivations
- Human connection
- Impactful work
- Continuous learning
- Progress
Skills
Understanding people & systems
- User research
- Contextual inquiry
- Survey research
- Insights synthesis
- Systems mapping
Designing service experiences
- User personas
- Journey mapping
- Service blueprinting
- Prototyping
- DVF assessment
Aligning & activating stakeholders
- Workshop facilitation
- Navigating organisational complexity
- Strategic communication
Facilitating agile delivery
- Design sprints
- Agile / Scrum
- User stories
- Acceptance criteria (Gherkin style)
- Backlog grooming
Favourite tools
